At Mayyas Homes, we are committed to protecting your privacy and ensuring that personal information is handled with care, transparency, and security. This policy explains how we collect, use, and safeguard information when you visit our website, contact our showrooms, or make purchases.

1. Information We Collect

We collect only the information necessary to provide our services, process orders, and improve your experience:

• Personal details: name, contact (email & phone), and delivery/billing address when you place an order.
• Technical data: basic device and browser information, IP address, and site usage (for analytics and security).
• Communications: messages, enquiries, and feedback you send us (website, social media, or WhatsApp).

2. How We Use Your Information

• To process and fulfil orders, manage deliveries, and handle returns.
• To respond to your enquiries and provide customer support.
• To send transactional messages and — with your consent — promotional updates.
• To improve our website, prevent fraud, and maintain security.

3. Sharing Your Information

We do not sell personal data. We may share information only with:

• Payment processors to complete transactions.
• Delivery partners to fulfil orders.
• Technical service providers who support our website and systems.
• Legal authorities, when required by law.

4. Cookies & Tracking

Our site uses cookies and similar technologies to remember preferences, analyse site performance, and enhance your browsing experience. You may disable cookies via your browser, though some features may be affected.

5. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. While no system is completely immune, we regularly update our practices to maintain strong safeguards.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data (where permitted by law), and to opt out of marketing communications. To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices; please review their policies separately.

8. Children’s Privacy

We do not knowingly collect data from individuals under 18. If you believe a child has provided personal information, contact us immediately so we can take appropriate action.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated date.