Shipping and Return Policy

At Mayyas Homes, we are committed to delivering a seamless, transparent, and refined shopping experience across the United Arab Emirates. This policy explains our shipping, returns, exchanges, cancellations, and force majeure guidelines.

 Shipping

• We deliver across the United Arab Emirates 
• Orders are processed within 48 hours of purchase.
• Typical delivery timeline: 3–5 business days, depending on product size and location.
• Once dispatched, you will receive a confirmation with tracking details.

 Returns

We accept returns within 7 days of delivery for eligible items.

• To be eligible, items must be unused, uninstalled, and returned in their original packaging with all parts, accessories, and warranty documents.
• Proof of purchase is required for all returns.
• Return shipping costs are borne by the customer unless the return is due to a defect or an error on our part.
• Refunds are issued to the original payment method after inspection. For online payments, a 5% processing fee may apply.

 Exchanges

• Exchanges are available for damaged, defective, or incorrect items.
• Please notify our team at the time of delivery if an item is damaged or incorrect.
• Exchanges are processed after we receive and inspect the returned item. If the replacement is unavailable, a refund or store credit may be offered.

 Order Cancellation

• Orders can be cancelled before processing begins. Once an order is packed or dispatched, cancellation may not be possible.
• If you need to cancel or change an order, contact our customer support promptly.